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Proven Ways for Asking Someone to Modify Their Etsy Review

Receiving a negative review on Etsy can impact your overall sales.

Asking someone to modify their Etsy review can be done in various ways. Note that customer can only edit their Etsy review within 100 days of the delivery date. After that, the option will be no longer available.

It will also go disabled if you respond to the review publicly. So what can be done? Let’s see some of the right ways, explained by Etsy for asking someone to modify their Etsy review.

asking someone to modify their etsy review

Asking Someone to Modify Their Etsy Review

Here are some Etsy-approved ways to encourage customers to edit their reviews:

1- Contact the Buyer through Etsy Messages

If you receive a negative review on Etsy, it’s important to contact the buyer professionally and politely. Do not respond to the review publicly, instead use the system messages to reach out to them privately. Here’s how:

  1. Open Shop Messages.
  2. Click on Orders & Shipping.
  3. Find the order whose review needs editing and click on the mail icon.
  4. Type your message here and click send.

Bonus: I have added a few templates at the end of this blog which you can use for free. Reach out to your customers professionally and make an impression. 

2- Encourage Review Changes Naturally

If you know why your buyer left a negative review, try offering them a solution. Consider giving them refunds, replacements, or advice. Keep it professional and friendly. Once the problem is resolved, the customer will naturally edit the review and add more for customer service.

If you’re not sure what caused a negative review, remain professional and ask open questions to understand the reason. Once you know the reason, see if you can resolve it or clear up the misunderstanding.

These methods will naturally lead your customers to edit their Etsy reviews positively.

3- Use the Etsy Policy

Etsy removes any review that violates its policies. If you receive a negative review and the buyer is not responding to your messages or behaving negatively then you can report it to Etsy. The platform will take action against that negative review if it violates the policies.

Note that a negative review that complies with Etsy’s policies cannot be removed from the platform unless you try to solve the problem with the buyer using the above methods.

Message Templates - Asking Someone to Modify Their Etsy Review

Here are some message templates which you can use for free to send to your buyer.

When receiving a Negative Review

Dear [Customer’s Name],
I’m sorry to hear that your experience wasn’t as expected. I want to make it right for you. Could you please tell me more about the issue you’re facing? So, I can assist you better.

When there's a Product-related Issue

Hello [Customer’s Name],
I noticed your review regarding [Product Name]. I’m sorry that it failed to meet your expectations and I would like to offer you a replacement or alternative solution. Please let me know what works best for you.

Shipping-related Issue

Dear [Customer’s Name],
We’re truly sorry for the inconvenience caused by the timely delivery of the product. While shipping services are beyond our direct control, I’d like to assist you in resolving this matter. I’m reporting this to the shipping service. 

Let me know if you have any other concern.

Final Words

Negative reviews on Etsy can impact a store’s reputation and sales. But you can turn them into positive ones by following the Etsy-approved ways, explained in this article. 

Asking someone to modify their Etsy review professionally and politely, can help you remove the negative impact on your store.

So, that’s all for this blog. Methods explained in this blog are Etsy-approved. I hope you will find it helpful. SavyCoder is just a text away to help if you are stuck anywhere. Approach via contact us.

Happy selling! Let’s chat in the comment section below.

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